Helping People Access Vital Water Support

We’re pleased to share an opportunity from Yorkshire Water that could make a real difference to the individuals and families you support.

Their Community Engagement Team is delivering free online support scheme presentations, designed specifically for organisations, staff teams and volunteers who are in a position to help others access essential support.

What is the session about?

These interactive online sessions (lasting around 45–60 minutes) provide a clear overview of the financial and non-financial support available through Yorkshire Water. The aim is simple: to help you better signpost people to the help they need.

This is particularly useful for anyone working with:

• Families on low incomes
• Individuals facing financial hardship
• Tenants, students or vulnerable customers
• People struggling with bills or debt

What support is available?

Yorkshire Water offers a wide range of help, including:

• Financial support:
• Bill caps to make costs more manageable
• Flexible payment plans
• Payment breaks during difficult periods
• Debt support, including matched payments and charitable contributions
• Non-financial support:
• Free bottled water delivery in certain circumstances
• Bills in accessible formats
• Additional services tailored to individual needs

These schemes can be life-changing for those who may not know they exist, which is why improving awareness across the VCSE sector is so important.

Upcoming webinar dates

You can join one of the upcoming sessions at a time that suits you:

29 April 2026 | 09:15 – 10:15 - Click here to register

3 June 2026 | 09:15 – 10:15 - Click here to register

1 July 2026 | 09:15 – 10:15 -  Click here to register

The sessions are delivered via an online webinar platform, and you are encouraged to share the registration link across your teams and networks.

Why attend?

For organisations supporting communities across our region, this is a great opportunity to:

• Strengthen your knowledge of available utility support
• Improve the advice and guidance you offer
• Help reduce financial pressure on the people you work with
• Build stronger signposting pathways into essential services

Find out more

You can explore more about the support available directly via Yorkshire Water, including guidance on billing, services and community resources.