Digital technologies can improve health and care services for staff and patients, but there is no guarantee that everyone will be able to take advantage of these improvements.

Some people are at risk of digital exclusion, which is the lack of access, skills and capabilities needed to engage with devices or digital services that help people take part in society, including their health care

To find out more about people’s experience of using digital services and what can be improved, The King's Fund spoke to people with lived experience and service providers to understand the issues and what might help improve digital inclusion. Findings are now available here

person using mobile and laptop

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