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Volunteering Safely in East Riding: Covid 19

Published at 12:00 pm Thu Apr 9th, 2020

A library of resources designed to help volunteers support their neighbours safely during Covid-19.


There has been an amazing response from local communities wanting to ensure their neighbours are not forgotten and getting the help they need. 

To support these groups with the resources they need and ensure volunteers are safe, HEY Smile Foundation and East Riding of Yorkshire Council have complied a range of resources within this page and established 9 Community Hubs across East Riding to help broker additional support. 

Please take some time to review this information and share with other local groups and volunteers to ensure everyone is safe and no one is forgotten. 


East Riding Community Hubs:

There are nine Community Hubs across East Riding, supported by a partnership that includes East Riding of Yorkshire Council, local voluntary groups and HEY Smile Foundation. They are ready to welcome more community groups and facilitate the resources needed. Please get in touch with your local hub to find out more; list of hubs with links to their page are below. 

Each hub will have access to care packages, transport provision as well as resources to support local volunteers.

  1. Beverley
  2. Bridlington
  3. Haltemprice
  4. Holme-Upon Spalding Moor
  5. Driffield
  6. Hornsea
  7. Goole & Howden
  8. Pocklington
  9. Withernsea

Please find below some useful guidance documents for when working alongside the Community Hubs, including safeguarding support. 


East Riding Of Yorkshire Council Support Line:

We ask households to maintain safe contact with their family and neighbours to ensure social support continues as well as shared shopping opportunities. 

A dedicated local help-line is in place to support individuals who are self-isolating and do not have this support network. East Riding of Yorkshire Council manages the Covid-19 helpline 01482 393919 and email address 

The helpline will link the caller to Humber Teaching NHS Foundation Trust Social Prescribing Team and if required the closest Community Hub and local volunteers. 

When volunteering within your community please promote this service and number.


Keeping Safe:

There are some simple steps to take to ensure volunteers remain safe while helping in the community. We have complied the following documents to support your volunteering experience:


Community Pharmacy Information:

Community Pharmacy Humber has provided a helpful PDF document to explain local processes and national guidelines. Please download the following documents for information regarding:

  •  Community Pharmacy Information
  •  Local Volunteer Guidance


East Riding Safeguarding:

As a volunteer you need to be aware and be prepared to recognise safeguarding issues. East Riding of Yorkshire Council provides accessible e-learning resources to support you and your volunteers. Please click on the links below to go direct to this training:

Adult Safeguarding Training (East Riding of Yorkshire Council)

Children Safeguarding Training (East Riding of Yorkshire Council)

A useful PDF with clear steps to safeguarding provided by Humber Teaching NHS Foundation Trust is also available for download below. A Youtube vide from Waltham Forrest safeguarding (adult and children) is also a great start to understand your safeguarding responsibilities. 

For information about Domestic Abuse support avenues during Covid-19, click here


Data Protection - GDPR:

East Riding of Yorkshire Council will be working with many partners to ensure no-one is forgotten and residents receive appropriate support.

A helpful blog and templates provided by Ian Hulme, Director for Regulatory Assurance at the ICO is available here Information Commissioner Office Guidance

When working alongside East Riding Community Hubs, please follow the Data Protection & Security Guidance Covid-19 Volunteer Booklet as well as the appropriate use of technology document.


Training opportunities:

Here are some free training opportunities that you may wish to undertake:

HM Government – The Skills Toolkit - Free digital and numeracy courses to build your skills. Click here to access

Friends Against Scams - Protect and prevent people from becoming victims of scams by empowering people to take a stand against scams. Click here to access. This training takes approximately 20 minutes.

Alzheimer’s Society - Dementia Friends - A Dementia Friend is somebody that learns about dementia so they can help their community. Click here to access

Talk Suicide – Suicide prevention training - Click here to access . The training takes  approximately 20 minutes.