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Vaccination Hub Meet & Greet Volunteers: can you play your part?

Published at 4:30 pm Wed Feb 3rd, 2021

As the role out of COVID Vaccinations continues at pace across the East Riding of Yorkshire and Hull, the East Riding Clinical Commissioning Group, Hull CHCP and GP Practices across our region are reaching out to the Voluntary Sector and its incredible volunteers to play a part in supporting many of our most vulnerable to receive the vaccination in the coming weeks and months.

Working as part of the Surgery team, directed by the GP lead on site, we are looking to our communities to step forward and help us ensure that each person’s visit for their vaccination is provided with care and compassion.

We believe the key to the success of the roll out plan is the contact with each individual arriving and leaving the vaccination hub. Our GP teams and volunteers from other statutory services will be working extremely hard to support as many people to receive a vaccination safely. This will enable them to begin the route back to freedom and connection to family, friends and their local community, helping reduce loneliness and isolation.

Given the absolute priority to roll out the vaccination programme as quickly and effectively as possible, we are making this call to the Voluntary sector and its amazing volunteers to play a part in making people feel welcomed with compassion, and supported through the experience.


  • Beverley
  • Bridlington
  • Brough
  • Driffield
  • Goole
  • Hedon
  • Hull
  • Willerby

Meet & Greet Volunteer role requirements

This request is for volunteers to work with our GP surgeries and centralised Hubs to provide the best experience for our most vulnerable residents attending a vaccination. Alongside a wide range of medical professionals, volunteers will play a vital role in the following:  

  • Providing a safe and welcoming environment at arrival ie marshalling  
  • Directing patients through the process, enabling a prompt but compassionate experience.  

When are volunteers needed?

  • We are looking to fulfil roles at each site with teams of volunteers    
  • Each shift between 3hrs and 4.5hrs
  • Volunteers are needed 7 days a week 
  • You can do as little as one shift a week to help  

How to Apply

A brief expression of interest form must be completed via our Volunteer Your Way portal - click here

We will invite applicants to attend a 30 minute online training session on where full information will be provided about this role: 

On completion, suitable applicants will be able to select their weekly sessions.

For further information please contact the The Volunteering Team 

Each volunteer will receive

  • An online induction from HEY Smile  
  • An on-site briefing with a named contact at Surgery  
  • PPE and High VIZ Vest
  • Travel and parking expenses via Smile
  • Refreshments

What each volunteer will need to have with them

  • Warm clothing and an umbrella (Some marshalling will be outside) and volunteers will need to be prepared for cold weather  
  • Comfortable shoes as you will be mobile for the period of the volunteering. 

FAQ’s for volunteers:

What will a typical shift look like? 

  • We anticipate the shifts to be around 4 hours in your most local site  
  • You will register on arrival with the site lead (Name will be provided)   
  • You will be expected to wear PPE which is provided and work within the secure COVID environment following the site’s health and safety guidance  
  • Your first shift will include a site briefing from the site lead – helping you to answer questions that will come up on your shift.   
  • You core role will be providing a warm welcome, provide directions and answer the queries of attendees  
  • You will help make an individual feel safe, that they are contributing to a more resilient community, and a faster route to normality in 2021   
  • You will help to ensure people leave and clear the area / entrance swiftly but with care and compassion as the volume of people coming through will be fast paced  
  • You may need to support individuals with additional needs, ensuring access to seating or wheelchairs, or helping older residents to understand the process from arrival to departure  
  • On finishing your shift you will need to sign out with the site lead  

What a volunteer will not be asked to do

  • Provide any medical advice or administer the vaccine  
  • Put yourself at risk (you will have access to appropriate PPE at all times and you will be expected to wear a face mask whilst volunteering in and outside of the premises) 
  • Transport any patient to or from the site   


  • You will be able to claim expenses for travel to and from your local site.  
  • This can be reclaimed within ten working days of volunteering from HEY Smile: An expenses form will be provided to each registered volunteer. To claim expenses you must have signed in and out on the day of your shift.